Year: 2017

Client: NewshaNik

My Role: UX Researcher

Newsha is a herbal tea brand, trying to integrate the newest technology into their services and convert their traditional online selling platform into e-commerce and use the power of social media. In 2017, I designed a chatbot for them to help reach this goal, scale up the sale and add more precise recommendations. Telegram is one of Iran’s most used messaging applications, which has a feature to develop and design chatbots. More over I created a channel, to publish the strategic content based on the brand assets to have more engagement with the users.